FAQs

FAQs

1. What times are you open?

  • At COTLEY FARM we are open from 10am-6pm every day from Saturday 25th November until the 23rd December. On Christmas Eve, we close at midday 12 noon.
  • Our MATFORD site in Exeter opens 1st December to Sunday 17th December. We open from 11am -6pm weekdays and 10am-5pm at the weekends.

2. How big are the trees?

  • The trees range from 2ft grown in a pot, 4-5ft potted, and cut tree sizes from 4ft -20ft. Whatever size tree you want, we should be able to accommodate!

3. Will it easily fit in my car?

  • The trees are netted so up to 7ft trees should be able to fit in your car. Many people tie them to the roof rack too

4. Can I pay be credit/debit card? Cheques?

  • The shop takes credit and debit cards and cheques can be made out to ‘The Gateshayes Partnership’…. The online click and collect takes PayPal and Paypal does allow you to pay by credit card

5. Are your Exeter sites accessible to wheelchair users?

  • The Exeter site is wheelchair accessible. You can find our Exeter site at Matford Farm, Parrs Farm Country Store, EX2 8HT, beside the Devon Hotel

6. How long will the tree last?

  • How long a tree lasts depends a lot on how you look after it! If you water it and don’t put in a very warm place our trees last very well over the festive period. We cut our first trees at the end of November and then each week to ensure our trees are as fresh as can be. A Nordman Fir or Fraser Fir will last from the beginning of December, the Norway Spruce is fine from mid-December.

7. Should I get a Christmas tree stand?

  • A Christmas tree stand is very important for your tree. Remember, trees are very thirsty! They may drink between 0.5 and 2 litres every day. Always use a water holding stand and check daily filling with fresh water as required.

8. Do I need to water my tree? How often?

  • Always use a water holding stand and check daily filling with fresh water as required.

9. Can I put the tree anywhere I want in my home? Should I avoid certain areas?

  • Display as far away from a heat source as possible, not next to a radiator or a roaring open fire or wood burner. If you keep your tree watered it will cope better with being indoors.

10. Shall I be worried if my tree loses needles?

  • It's perfectly natural for a tree to lose a few needles. Nordmann Fir and Fraser Fir are low drop varieties if you're worried about your tree losing too many needles. However, if your Christmas tree is looked after properly and not put up too early, needle dropping should be less.

11. What should I do with my tree after Christmas?

  • Your Christmas tree can be recycled if you take it to your local recycling centre. Some recycling centres have Christmas tree specific drop off areas, however this is dependent on your centre and where you live.

12. Are we able to bring our dog?

  • We do not allow dogs into our animal barns so if you would like a full experience we would recommend not bringing them.

If there are anymore unanswered questions please email [email protected] and we should be able to get back to you with the answer!


Cotley Farm, Whimple, Exeter EX5 2QR | Tel: 01404 823193 Email: [email protected]

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