1. Do I need to book my visit to Cotley Farm?We are continuing our booking system in order to maintain a safe number of visitors. You must book online to visit. Please book your time slot here.
  2. Is my booked time slot my arrival time?Yes. The time slot is for arrival and not your length of stay time – for example if you book a 10:00am – 10:15am we ask you to arrive and park within this time. It is important that you arrive on time to help the site not get too busy.
  3. How long can we visit Cotley for?We ask that visitors at weekends try to limit their visit time to an hour to ensure we can maintain numbers on site. During weekdays we ask that you use common sense and not stay for extended periods of time if the site is busy.
  4. Can I change my booking slot?Unfortunately we are unable to give any refunds if you are unable to make your booked slot.
  5. What are your COVID-19 procedures?We have complied with the government guidance to make your visit as safe as possible.Please visit our Covid page here
  6. What times are you open?We are open from 10am-5.30pm every day from Friday 26th November until the 23rd December. Late night opening to 8.00pm on Fridays. On Christmas Eve, 24th December we close at midday 12 noon.
  7. How big are the trees?The trees range from 2ft grown in a pot, 4-5ft potted, and cut tree sizes from 4ft -20ft. Whatever size tree you want, we should be able to accommodate!
  8. Will it easily fit in my car?The trees are netted so up to 7ft trees should be able to fit in your car. Many people tie them to the roof rack too.
  9. Can I pay be credit/debit card? Cheques?The shop takes credit and debit cards and cheques can be made out to ‘The Gateshayes Partnership’. The online click and collect takes PayPal and Paypal does allow you to pay by credit card . This year we would like to operate a cashless site as much as we can so please pay by credit and debit card if possible.
  10. How long will the tree last?How long a tree lasts depends a lot on how you look after it! If you water it and don’t put in a very warm place our trees last very well over the festive period. We cut our first trees at the end of November and then each week to ensure our trees are as fresh as can be. A Nordmann Fir or Fraser Fir will last from the beginning of December, the Norway Spruce is fine from mid-December.
  11. Should I get a Christmas tree stand?A Christmas tree stand is very important for your tree. Remember, trees are very thirsty! They may drink between 0.5 and 2 litres every day. Always use a water holding stand and check daily filling with fresh water as required.
  12. Do I need to water my tree? How often?Always use a water holding stand and check daily filling with fresh water as required.
  13. Can I put the tree anywhere I want in my home? Should I avoid certain areas?Display as far away from a heat source as possible, not next to a radiator or a roaring open fire or wood burner. If you keep your tree watered it will cope better with being indoors.
  14. Shall I be worried if my tree loses needles?It’s perfectly natural for a tree to lose a few needles. Nordmann Fir and Fraser Fir are low drop varieties if you’re worried about your tree losing too many needles. However, if your Christmas tree is looked after properly and not put up too early, needle dropping should be less.
  15. What should I do with my tree after Christmas?Your Christmas tree can be recycled if you take it to your local recycling centre. Some recycling centres have Christmas tree specific drop off areas, however this is dependent on your centre and where you live.
  16. Is the site accessible for disabled people?As the site is a farm there are uneven surfaces which make pushing a wheelchair hard work but there is level access to all the barns. We have an allocated disabled parking space for cars with a disabled badge
    There will be two tables in the tearoom for those of limited mobility to use, other seating will be undercover outdoors.
  17. Do you serve refreshments?We will be providing takeaway tea, coffee and cake. Seating will be undercover but not inside so wrap up warm. There will be a limited number of inside tables for those with limited mobility.

If there are anymore unanswered questions please email [email protected] and we should be able to get back to you with the answer!