1. Do I need to book my visit to Cotley Farm? We are continuing our booking system in order to maintain a safe number of visitors. You must book online to visit. Please book your time slot here.

2. Is my booked time slot my arrival time? Yes. The time slot is for arrival and not your length of stay time – for example if you book a 10:00am – 10:15am we ask you to arrive and park within this time. It is important that you arrive on time to help the site not get too busy.

3. How long can we visit Cotley for? We ask that visitors at weekends try to limit their visit time to an hour to ensure we can maintain numbers on site. During weekdays we ask that you use common sense and not stay for extended periods of time if the site is busy.

4. Can I change my booking slot? To amend or cancel your ticket we require 7 days notice. Please email us to change your ticket time – tickets will be cancelled and refunded. You will then need to rebook for a new time slot.

5. What times are you open? We are open from 10am-5.30pm every day from Friday 25th November until the 23rd December. Late night opening to 8.00pm on selected Fridays. On Christmas Eve, 24th December we close at midday 12 noon.

6. How big are the trees? The trees range from 2-4ft pot grown, and cut tree sizes from 4ft -20ft. Whatever size tree you want, we should be able to accommodate!

7. Will my tree easily fit in my car? The trees are netted so up to 7ft trees should be able to fit in your car. Many people tie them to the roof rack too.

8. How long will the tree last? How long a tree lasts depends a lot on how you look after it! If you water it and don’t put in a very warm place our trees last very well over the festive period. We cut our first trees at the end of November and then each week to ensure our trees are as fresh as can be. A Nordmann Fir or Fraser Fir will last from the beginning of December, the Norway Spruce is fine from mid-December.

9. Should I get a Christmas tree stand? A Christmas tree stand is very important for your tree. Remember, trees are very thirsty! They may drink between 0.5 and 2 litres every day. Always use a water holding stand and check daily filling with fresh water as required.

10. Do I need to water my tree? How often? Always use a water holding stand and check daily filling with fresh water as required.

11. Can I put the tree anywhere I want in my home? Should I avoid certain areas? Display as far away from a heat source as possible, not next to a radiator or a roaring open fire or wood burner. If you keep your tree watered it will cope better with being indoors.

12. Shall I be worried if my tree loses needles? It’s perfectly natural for a tree to lose a few needles. Nordmann Fir and Fraser Fir are low drop varieties if you’re worried about your tree losing too many needles. However, if your Christmas tree is looked after properly and not put up too early, needle dropping should be less.

13. What should I do with my tree after Christmas? Your Christmas tree can be recycled if you take it to your local recycling centre. Some recycling centres have Christmas tree specific drop off areas, however this is dependent on your centre and where you live.

14. Is the site accessible for disabled people? As the site is a farm there are uneven surfaces which make pushing a wheelchair hard work but there is level access to all the barns. We have an allocated disabled parking space for cars with a disabled badge. There will be two tables in the tearoom for those of limited mobility to use, other seating will be undercover outdoors.

15. Do you serve refreshments? We will be providing takeaway tea, coffee and cake. Seating will be undercover but not inside so wrap up warm. There will be a limited number of inside tables for those with limited mobility.

16. Can I bring a dog? Due to having animals in our barns, we would prefer you don’t bring your dog to the site. However, if you would like to bring a dog, please be aware there will be restricted access to the livestock areas and the shop.

17. If we walk from Whimple, do we need to book a visit slot? The farm is accessible by walking along the roads from Whimple. You won’t need to book a visit slot as essentially the booking slot is a car parking ticket.

If there are anymore unanswered questions please email [email protected] and we should be able to get back to you with the answer!